Traveler Charters Operating Policy

Reservation Policy

At the time of booking Traveler, the Client must provide a minimum 50% deposit (hereinafter: “Deposit”) in an amount set by the Company’s in-force Price List. The Deposit amount does not reflect additional expenses like food & beverage add-ons which are finalized at the end of the yacht charter and charged in the balance due. The Deposit may be paid either in cash or with one of the credit cards accepted by Company and authorized for use by the Client. Traveler accepts all major credit cards. Upon completion of the yacht charter the remaining balance net of the Deposit is due immediately and shall be paid by the Client using the agreed medium of payment.

Cancellation Policy

 Cancellations due to acts of God (illness, death, natural disaster, inclement weather etc.) are fully refunded. 

Cancellation by Client Notices:

More than 10 business days prior to the charter are also eligible for full refunding. 

 Between 6 and 9 business days prior to the charter are eligible for a 50% refund. 

5 or less business days prior to the charter are not eligible for a refund.

 The receipt date of a cancellation notice submitted in writing or by telephone shall be the basis for settlement of the stated cancellation charges.

 A $50 holding fee is deducted from all refunds

 Non-show-up cases are not eligible for any refunding

Cancellation by Company:

Should the booking be cancelled by Company, then the Company will offer the Client:

a)     A reservation of another vessel, from own fleet or from another fleet, of similar size and with similar features, if possible. If the new vessel is cheaper than the original Company will also refund the price difference as per valid pricelists of both Vessels, applying the same discounts which were approved to Client for the original booking. Generally, in case of switching to another vessel, these Terms apply to the new vessel accordingly.

or

b)    full refund of all amounts that Company has received from Client for the Vessel. Client acknowledges that in case when severe damages of the Vessel have occurred during the previous charters, or due to events such as acts of God, the Company does not assume responsibility, and in turn the Client shall aim to be cooperative towards finding appropriate alternative solution under such circumstances.

Damages Policy:

In case of incurred damage due to gross negligence of the Client, or behaviors related to excessing alcohol consumption in violation of the Company’s beverage service policy, influence of illegal drugs, tampering with navigational/operational equipment, ignoring safety commands or other serious breaches of Company Terms, the Client shall be liable for all resulting damages, including expenses connected to repairs and remunerations for lost charter income over the balance of the season. In such cases the Client is liable to cover those expenses without delay, and at latest within 30 days from the end of the charter period. In case of lost equipment such as dinghy, outboard engine or similar, the Client is liable to the Company for the full replacement cost of the lost items. These must be paid to Company within 7 days from the end of the charter period.

Medical Concerns:

Traveler Charters is not liable for any injuries related to undisclosed prior medical conditions.